HotStone Restaurant Privacy Policy

Last Updated: March 07, 2025

1. Introduction

Welcome to HotStone Restaurant’s Privacy Policy. This policy describes how HotStone Restaurant (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website or dine at our locations in Siem Reap and Phnom Penh, Cambodia.

We are committed to protecting your privacy and ensuring the security of your personal information. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of personal information:

• Name

• Contact information (email address, phone number, mailing address)

• Reservation details

• Payment information

• Dining preferences and dietary requirements

• Feedback and survey responses

• Website usage data (IP address, browser type, pages visited)

3. How We Collect Information

We collect information through various means, including:

• Direct interactions (reservations, feedback forms, email communications)

• Automated technologies (cookies, server logs)

• Third-party sources (social media platforms, review sites)

4. How We Use Your Information

We use your personal information for the following purposes:

• Process reservations and payments

• Provide and improve our services

• Communicate with you about your reservations, promotions, and events

• Personalize your dining experience

• Analyze and improve our website and services

• Comply with legal obligations

5. Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive data

• Regular security assessments

• Employee training on data protection

• Limited access to personal information

While we strive to protect your personal information, please note that no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you

• Legal obligations we are subject to

• Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations)

7. Your Rights

While Cambodia does not currently have comprehensive data protection laws, we respect and aim to provide you with certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.

• Correction: You can request that we correct any inaccurate or incomplete personal information.

• Deletion: You can request that we delete your personal information, subject to certain exceptions.

• Opt-out: You can opt-out of marketing communications at any time.

To exercise these rights, please contact us using the information provided in Section 10.

8. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: info@hotstone.restaurant
Phone: +855 69 76 3335 / 61 76 3335

11. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the Kingdom of Cambodia. Any disputes arising under or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Cambodia.