Terms and Conditions
HotStone Restaurant Terms and Conditions
Last Updated: March 07, 2025
1. Introduction
Welcome to HotStone Restaurant’s Terms and Conditions. These Terms and Conditions govern your use of our website and services provided by HotStone Restaurant (“we”, “us”, or “our”) at our locations in Siem Reap and Phnom Penh, Cambodia. By accessing our website or using our services, you agree to be bound by these Terms and Conditions.
2. Locations
HotStone Restaurant operates at the following locations:
Siem Reap: Traing village, Svay Dangkum commune, Siem Reap Town, Kingdom of Cambodia
Phnom Penh: Traing village, Svay Dangkum commune, Siem Reap Town, Kingdom of Cambodia
3. Customer Responsibilities
As a customer of HotStone Restaurant, you agree to:
a) Provide accurate and complete information when making reservations or placing orders.
b) Treat our staff and other customers with respect.
c) Comply with all applicable laws and regulations while on our premises.
d) Pay for all services and products received from HotStone Restaurant.
e) Not engage in any illegal or disruptive behavior on our premises.
4. Reservation Policy
a) Reservations can be made through our website, by phone, or in person.
b) We reserve the right to cancel or modify reservations in case of unforeseen circumstances.
c) For groups of 8 or more, a deposit may be required to secure the reservation.
d) Please arrive on time for your reservation. We may release your table if you are more than 15 minutes late without notifying us.
5. Payment Terms
a) We accept cash (Cambodian Riel and US Dollars) and major credit cards.
b) All prices are inclusive of applicable taxes as per Cambodian law.
c) A service charge may be added to your bill for groups of 6 or more.
d) Any disputes regarding charges must be raised immediately upon receipt of the bill.
6. Cancellation and Refund Policy
a) For regular reservations, we appreciate at least 24 hours notice for cancellations.
b) For group reservations (8 or more), cancellations must be made at least 24 hours in advance to receive a full refund of any deposit.
c) No-shows may result in a cancellation fee or forfeiture of deposit.
d) Refunds, when applicable, will be processed within 7-10 business days.
7. Liability Limitations
a) HotStone Restaurant shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services.
b) Our liability for any direct damages shall be limited to the amount paid by you for the meal or service in question.
c) We are not responsible for personal belongings left unattended on our premises.
8. Intellectual Property Rights
a) All content on our website, including but not limited to text, graphics, logos, and images, is the property of HotStone Restaurant and protected by Cambodian and international copyright laws.
b) You may not use, reproduce, or distribute any content from our website without our express written permission.
9. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Kingdom of Cambodia.
10. Dispute Resolution
a) Any disputes arising from these Terms and Conditions shall first be attempted to be resolved amicably through negotiation.
b) If a resolution cannot be reached through negotiation, the dispute shall be submitted to the competent courts in Cambodia for resolution.
11. Changes to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any changes indicates your acceptance of the modified Terms and Conditions.
12. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
HotStone Restaurant
Address: Traing village, Svay Dangkum commune, Siem Reap Town, Kingdom of Cambodia
Email: info@hotstone.restaurant
Phone: +855 69 76 3335 / 61 76 3335
13. Compliance with Local Regulations
HotStone Restaurant operates in full compliance with all applicable Cambodian laws and regulations, including but not limited to:
a) Business registration with the Ministry of Commerce
b) Tax registration with the General Department of Taxation
c) Tourism License from the Ministry of Tourism
d) Location Approval License from the local municipality
e) Compliance with all health and safety regulations as mandated by Cambodian law
14. Force Majeure
HotStone Restaurant shall not be liable for any failure or delay in performing its obligations if such failure or delay results from events beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, or civil unrest.
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.